Shipping, Returns and Refund Policy
SHIPPING INFORMATION
FREE local delivery for orders within Oran Park and surrounding areas (within 5 km radius) with a minimum purchase of $25.
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$15.00 flat rate anywhere in Australia for orders up to 5kg. Additional shipping charges apply for orders weighing above 5kg.
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$22.00 express rate anywhere in Australia for orders up to 5kg. Additional express shipping charges apply for orders weighing above 5kg.
Delivery time
Usual delivery time for available items is within 3-5 business days within Sydney, 5-7 business days to other major cities, and 5-10 business days to regional areas.
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Pre-orders or unavailable products could take up to 4 weeks depending on the suppliers' availability.
RETURNS AND REFUND
All items purchased through our website is non exchangeable and non refundable due to change of mind. However, if you encounter issues with any of our products, please contact us and include your order number and detail of the issue. We will do our best to respond in a timely manner.
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Damaged items
While we make sure we pack your goods carefully, fragile items can sometimes get damaged during transport. If you received a damaged item, please contact us immediately and send a photo/video to pinoypantryau@gmail.com